Returns & Exchanges

At Atolea Jewelry, we want you to be completely in love with your new pieces, which is why we offer a hassle-free 30-day return policy for all orders. If you are not satisfied with your purchase, you can easily exchange your items or receive a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your jewelry in its original Atolea packaging to ensure it remains protected and scratch-free during transit.

• 3.
  Ship It Back

  Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your returned items, we will process your refund or ship out your exchange within 3-5 business days.