Frequently Asked Questions
Everything you need to know about your Atolea Jewelry experience.
Is Atolea jewelry waterproof?
Yes, our jewelry is crafted from high-quality stainless steel and PVD gold plating, making it 100% waterproof, sweatproof, and tarnish-resistant.
How long does shipping take?
Standard shipping typically takes 5-10 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale.
Will your jewelry turn my skin green?
Not at all. We use premium materials that do not contain nickel or lead, ensuring our pieces are hypoallergenic and safe for sensitive skin.
How should I care for my jewelry?
While our pieces are durable, we recommend wiping them with a soft cloth after wear and storing them in your Atolea pouch to maintain their brilliant shine.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.